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A „FELIRATKOZÁS” gombra kattintva hozzájárulsz adataid gyűjtéséhez és feldolgozásához az Adatvédelmi nyilatkozatunknak megfelelően.
Magyar
Product Guarantee
We offer a 1-3 year full warranty on our products and up to 5 years on our premium models. We believe in long-lasting quality, so we include the exact warranty period on the data sheet of every product.
14 Day Withdrawal Right
If you change your mind, you can return the product within 14 days of purchase without giving a reason and we will refund the price.
Fast Case Management
In the event of a breakdown, our aim is to make warranty handling as quick and easy as possible for you. We won’t leave you with the problem.
The warranty administration process:
Report a problem
Contact us by email at garancia@ergomax.hu. Describe the problem and include a photo or video of the problem and your order number.
Let’s get you in touch
We will contact you within 1-2 working days to discuss the next steps, whether it’s a repair or replacement.
Return and Resolution
Please return the product to our Nyíregyháza location. The return shipping costs are the responsibility of the customer. Once the package is received and we have checked the defect, we will repair or replace the product free of charge. We will of course pay the shipping costs of the repaired or new product.
Frequently Asked Questions:
How long is the warranty on the products?
Our products come with a 1-3 year statutory warranty, but many of our premium models also come with an extended manufacturer’s warranty of up to 5 years. You can find the exact warranty period on each product’s datasheet in the description.
What exactly is covered?
The warranty covers defects in workmanship or materials that occur under normal use. This includes, for example, defects in mechanical parts (gas lift, rollers, armrest mechanics) or in the frame structure.
What is not covered by the warranty?
Yes, the warranty does not cover defects resulting from natural wear and tear, abrasion (e.g. fabric wear), misuse, accident, or unauthorized modification or repair of the product.
How do I start a warranty claim?
Please send an email to garancia@ergomax.hu with your order number and a detailed description of the problem. If you can, please also attach a picture or short video of the problem, as this will greatly speed up the process. We will contact you within 1-2 working days.
Do I need the original box to return it?
Original packaging is not mandatory for warranty claims, but is highly recommended as it ensures the safe return of the product. If you no longer have it, please ensure that the product is properly packaged and undamaged.